Online Appointments
Please Read Before Booking
We understand that situations arise in which you must cancel your appointment, or you simply forget to show up. It is therefore requested, if this instance arises, that you provide us with more than 24 hours notice. This will give the possibility for another customer, who is waiting for an appointment, to be scheduled in your place.
When Booking any service with Seb’s Automotive, you are booking an exclusive time slot. We then set this time aside just for you and your vehicle. If you cancel your booking with less than 24 hours’ notice or simply do not show up at all, this impacts us and our business significantly, and it inconveniences the many other customers that have been turned away because we were fully booked.
To ensure a bookings is confirmed, we have implemended a cancellation and No show policy. Clients are required to provide card payment details in order to complete booking their appointment. You billing information will be held securly and solely for No-Show Protection or Late Cencelation and will not be saved for payment or future bookings.
Cancelling Appointments and No-shows
When booking any service with Seb’s Automotive, you are booking an exclusive time slot. Our team dedicates this time to you and your vehicle. It will have a significant impact on our business if you cancel your booking with less than 24 hours notice or do not show up at all. As a result, other customers will be unable to receive services due to our full schedule. In the event of a late cancellation or a no-show, Seb’s Automotive reserves the right to charge your credit card $200 for any appointment that is cancelled less than 24 hours before the scheduled date and time.
Reminding you of your booking time
We try our hardest to avoid this situation and, for appointments booked in advance, we will send a confirmation email 48 hours prior as a reminder of your booking time and date. You will also be sent an SMS message 24hrs prior. If you cannot make it then this is the time to call our workshop to cancel or change your appointment.
Appointments Form
To help us understand the nature of your needed service or repairs. Please select one of the 4 service categories below. Then enter your details and briefly describe the nature of your needed service or repairs in the Appointment Notes field together with your vehicle make, vehicle model and registration number.